Monday, October 13, 2008

It's All About Productivity

Over the weekend I was continuing my thoughts about how companies are going to face the "interesting" economic times ahead. For sure they're going to reduce expenses and try to maintain or even boost sales - that much is obvious.

The other part of the equation, of course, is keeping on keeping on doing what they do. That takes an orchestrated effort of getting the most out of their people and processes. In order to do that - it will require that folks take a look at what they're doing - and being able to do it better and with more efficiency.

If you sum it all up into a single term - that means that everyone will want/need to be more productive. More productive, and therefore more efficient, in all aspects of their business. This means that the salespeople need to do better - but it also means that product development, customer service, support, marketing and all the other moving parts be enabled to do what they do - better, smarter and faster.

Then I came across an article in CIO Insight that talked about Business Process Improvement (BPI) - and it just confirmed my thoughts and gut instincts:

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