Thursday, February 26, 2009

Microblog: Gmail Is Only Human

Nothing in the world works 100% of the time. That's a fact of life.

Why is it then when Gmail goes down for two hours - or the Twitter "fail whale" comes up - people go crazy? Hey - people - do YOU ever do anything 100% of the time - every day, all day, every day of the year?

Neither do I.

Why, then do most people just expect all software, hardware and Internet connections to be up 100% of the time? Well, I guess because we're starting to come to see them as utilities like electricity and phone. They're just supposed to "work" all the time.

And, when they don't - we get a little panicked. Do you remember the last time the electricity went out?

It also means that if you have only a single source for your email (or social networks or whatever) - then you're choosing to put all of your eggs in one basket. That means - that WHEN (not IF) your favorite service goes down (and they ALL will at some point) - take a chill.

Pull out some paper and jot down your notes with a "pen" - or save them in a text file so you can immediately flame the company and have your inflammatory blog post all ready to go when the service DOES come back up.

That's what I do...

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